FAQ
Our pop-ups are special orders made for you or one-of-a-kind pieces so there are no returns once in production for special orders, and once shipped for one-of-a-kind items.
You can cancel your order within the pre-order deadline for special drops. Once the manufacturing has started, the order cannot be cancelled.
Make sure that you purchase the correct item in the correct size.
For ring sizes we can ship you a ring sizer for $1 if you don't have one.
The shop is hosted by Shopify and we follow their privacy policy .
Any questions about the March 2025 drop, email Gabby at lachatteproductions@gmail.com
Custom Order No Return Policy
Due to the personalized nature of our products, we are unable to accept returns or exchanges for any reason other than manufacturing defects or errors on our part (e.g., incorrect size shipped, defects).
Please note the following terms regarding our no return policy:
1. Custom-Made Items: All of our products are custom-made per order, ensuring that each item is unique to you. This means that once an order is placed and processed, it cannot be returned or exchanged unless there is a manufacturing defect or an error on our part.
2. Manufacturing Defects: In the rare event that you receive an item with a manufacturing defect, please contact us immediately upon receiving the product. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.
3. Errors on Our Part: If we have shipped the wrong size or design due to an error on our part, please notify us within 3 Weeks of receiving the item. We will rectify the mistake by sending you the correct item or providing a refund, depending on your preference.
4. Exceptions: Our no return policy does not apply to items damaged during shipping. If your package arrives damaged, please contact the shipping carrier to file a claim. We will assist you in any way we can to ensure a satisfactory resolution.
By placing your order you acknowledge and agree to our no return policy as outlined above.
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Engagement 101 shop website ("Site"), including any content, functionality, and services offered on or through the Site. Please read these Terms carefully before using the Site.
By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Site.
1. Overview
Engagement 101 ("we," "us," or "our") operates the Site, which offers, memorabilia, custom clothing products and jewelry with options for pre-order or order-to-ship services. These Terms apply to all users of the Site, including without limitation users who are browsers, customers, or contributors of content.
2. Products and Services
a. Custom Clothing and jewelry: Engagement 101 offers unique custom clothing and products.
b. Pre-order Option: Some products may be available for pre-order. Pre-ordering allows customers to reserve items before they are officially released. Please note that pre-order availability may be subject to change.
c. Order-to-Ship: For products not available for pre-order such as memorabilia, customers can place orders for immediate shipment. Orders will be processed and shipped in a timely manner, subject to product availability and our shipping policies.
3. Account Registration
a. To access certain features of the Site, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary to keep it accurate and current.
b. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
4. Intellectual Property
a. All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the property of Punksnotdead or its licensors and is protected by copyright, trademark, and other intellectual property laws.
b. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on the Site without the prior written consent of Punksnotdead.
5. Pricing and Payment
a. Prices for products are listed on the Site and are subject to change without notice.
b. Payment for orders must be made at the time of purchase. We accept various payment methods, including credit/debit cards and PayPal.
c. All payments are processed securely. However, we do not store credit card details nor do we share customer details with any third parties.
6. Shipping and Delivery
a. We strive to process and ship orders promptly. However, delivery times may vary depending on product availability, shipping method, and destination.
b. Customers are responsible for providing accurate shipping information. Engagement 101 is not liable for any delays or losses resulting from incorrect or incomplete shipping addresses provided by customers.
7. Limitation of Liability
a. In no event shall Engagement 101, its affiliates, or their respective officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation damages for loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract, tort, or otherwise, arising from your access to or use of the Site or any content or services available on or through the Site.
8. Governing Law
a. These Terms and your use of the Site shall be governed by and construed in accordance with the laws of New York, without giving effect to any choice or conflict of law provision or rule.
9. Changes to Terms
a. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of such changes.
10. Contact Information
a. If you have any questions about these Terms or the Site, please contact us at lachatteproductions@gmail.com